Log in to My Virgin Media. g. Post back here to have issue flagged to the forum team. OpenDNS provide instructions here :. Please look out for the purple envelope. Toggle the button next to Child Safe option to turn it Off. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 168. Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Please can you look into my settings from your side too. Hi Ryan, Thanks for posting and welcome to our community đ. Switched On Families Swap and share practical advice with other parents cancel. IPCONFIG reports DNS servers as 194. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. Re: Blocked websites list gets removed. Sorry to hear you're having some issues with signing into your online account. C:UsersPhilip>nslookup jamtec. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You donât go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Please try again later. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. When I go to the Web - 5155296. I have noticed that when I view my account it is blank where. 220. Once youâre done, launch your browser and youâll be able to access previously blocked sites. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Changing Virgin Media Web Safe Settings on Desktop. Click on this and you'll see my message. 65% of young people aged 11-16 are in favour of the. 0 you will need to use 192. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. It shows that it is âonâ but doesnât block any websites at all. Just bear in mind this would reset everything. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. My Virgin Media, making managing your account easier with all your information in one place. nslookup protonvpn. 100. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. 1. Select the correct HDMI input for your box. select Save changes and confirm changes are. No, then Web Safe is still on. And we donât mean wrapping them in bubble wrap. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. In response to lotharmat. They come in all shapes and sizes, from stand-alone software to customisable settings within your computerâs operating system or web browser. Manual configuration settings for email. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. VPN operates fine for use with : Virus Safe : Enabled. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. virgin. These are two settings â Virus Safe and Child Safe. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Thatâs why we offer award-winning Virgin Media Internet Security powered by F-Secure. If you see two software update options available, choose the one you want to install. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. A VPN circumvents restrictions by encrypting and sending all of your traffic. 8. 168. That said, the more you know about the web, the better understanding you. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings â the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Child Safe - Disabled. Virgin Mobile. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. 1/help for specific device where Web Safe is not working. Try computers with Ciscoâs OpenDNS using 208. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. on â21-03-2023 15:29. 222 and 208. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Once logged in you will see 2 filters; Virus Safe and Child Safe. Tech Chatter. Hi Trying to find a solution to why I cannot access the settings for web safe. on â27-08-2023 09:39. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. So whether it's technical issues, hub problems or you need support, weâll help you with our complete set of general help guides and answers â like our billing and payments help guides. 8 & 8. 99. -- I'm a Very. Thereâs not much point protecting your WiFi, Hub, TiVo and passwords if you donât look after your devices as well. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 4. We think this site may be fraudulent, contain material thatâs unsuitable for children or viruses that could be harmful â and so itâs been blocked by your accountâs Web Safe. have tried this page, but that also is stuck. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 0 Kudos. -- I'm a Very Insightful Person,. Virgin Media Web Safe Log in to your My Virgin Media account. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. uk Server: cache1. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Options. 1. Likewise, changing your deviceâs DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. If you changed the computer's network settings to use any Public DNS does that re-gain access. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. 0. Account - Mobile. Working for me on a VM connection (both with VM's DNS and OpenDNS). We are able to update this setting for you manually too, we just need to confirm a few account details. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. not the VM Hub. Security matters. 159. Options. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. If you havenât changed your password, the default one is placed on the bottom of the router. If you see two software update options available, choose the one you want to install. I am shown âcannot access to the serverâ. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VPN Apps for all devices and unlimited simultaneous connections. Find the right spot for your hub. Changing network settings to use any Public DNS should re-gain full access for the device. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. This is the mode you choose if youâve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. 1 and all appears in order. Youâll be able to block groups of sites by category, configure blocking for specific. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. com, minecraft. 1. , S. Learn how you can change Web. Try again to see if problem persists. These are two settings â Virus Safe and Child Safe. 4. Unless virgin is specifically blocking the IPs of your. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. I'm able to access online account and change the Web Safe Settings. Where you put your Hub can sometimes affect its wireless performance. 1 or whatever else you like. 65% of young people aged 11-16 are in favour of the. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. These are both DNS content filters that adjust the behaviour of the VM default DNS. OpenDNS provide instructions here :. Please, check the top right-hand side of our page to find a little white envelope. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Any website unsuitable for children is blocked by default. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. You can find out more FAQs about Web Safe here. Try computers with Ciscoâs OpenDNS using 208. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Virgin Media takes online safety seriously. Changes to our Acceptable Use Policy for Virgin Media Mail. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Type of information. Learn how you can change Web Safe settings to turn Child Safe off. Click on My Apps then Web Safe. 123 and 194. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. "Web Safe | Virgin Media Help". Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For a single one, you may be able to get an exemption. 24/7 email & live chat customer support. 8. A new secure password will be generated for you. Access your bills, diagnose faults and manage your package. com (connection reset error). From there the Web Safe can be accessed and configured. I can access via my phone, so not really a problem. 159. Are you seeing the old UI (left) or the new UI (right). PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. More about Virgin Internet Security. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 0. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. If your site is blocked by a majority of ISPs, it may be that there is a. I have 3 devices. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. com nslookup protonvpn. 100. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Click: Web Safe. This is a fast and very easy trick that can work even if you're not a Virgi. 168. 0 Kudos. Go to Account settings, then Account details b. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 4. Phone. My email header says that my network settings prevent content from loading privately. virgin fibre web safe 0 Virgin Media takes online safety seriously. by VirginMedia on â20-08-2018 08:52. Toggle the button next to Child Safe option to turn it Off. These are two settings â Virus Safe and Child Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and wonât change any of your TV Go or TiVo parental control settings. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Iâve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. 1 To set Virgin Mediaâs parental controls, go to My Virgin Media and select Sign in in the top corner. Superstar. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. We give all our customers a complete, market leading security package called Virgin Media Security,. 159. Options. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmotherâs recipe book. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure â our award-winning security tool that gives online protection on unlimited devices. Childsafe off but still blocking sites. Bypass Child Safe & Virus Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Tech Chatter. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. 5. 0 Replies 552 Views 0. Reply. Email address. We recommend keeping Virus Safe on. How to Switch Off Virgin Mediaâs Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Joining in. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. 168. Select the Settings cog in the top right-hand corner. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If youâre using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. on â01-02-2023 14:12. Have a look in the Virgin Media online account. Click on Plan and device. Thanks for confirming your details via private message . _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 168. Clear searchWeb safe provides ultimate protection when using the internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 8. on â15-04-2023 15:47. . Changing DNS on your device is the best option VM have other DNS 194. I have added the address to the "accepted" list of web addresses on the router. 1. AtlasVPN: A fast and secure VPN that is great for streaming. 67. 1. on â09-07-2023 22:56. Thank you. Apply the Public DNS to the computer / device / your own Router i. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Browse Virgin Media Virgin Media Community. Hi 20220328, Thanks for your post and welcome to the forums. Community Natter. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Could I request for some intervention from any of the admin to. Gateway 192. Go to Settings > General, then tap Software Update. Itâs easy to customise by clicking on the Categories, Websites or Set timer filters. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Welcome to Virgin Mediaâs help and support page. 0 Kudos Reply. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and wonât change any of your TV Go or TiVo parental control settings. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. com again and noticed a. Get NordVPN - the #1 VPN for Virgin Media. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 123. opens perfectly in both Firefox and in Edge. If your websafe option is off, then the toggle will be greyed out. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. resolved IP Address is 185. pc. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". 255. opens perfectly in both Firefox and in Edge. These changes affect all Virgin Media email addresses ending in the. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 222. 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Accessing Websites Blocked By Virgin Media. Hopefully when that thread concludes it will also resolve your issue. com. Connect to the router with a LAN cable. When prompted, enter the settings. Superstar. 1. 0 you will need to use 192. Any website unsuitable for children is blocked by default. Every computer on the internet must have a unique. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Login to the Virgin Media online account in a web browser. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web Safe is not automatically turned on for customers joining before this date. VirginMedia. com IMAP Port. org (returns an SSL error), and ProtonVPN. --. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media routerâs modem-only mode may have been one of the configurations you previously accessed using the preceding address. and they all return the same result: âź. Please keep an eye out for a purple envelope at the top right corner of your Forum page. The website will not allow access to the âmanage settingsâ page and you just go round in a circular loop to the paid security service option. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and youâve forgotten the username or password for your My O2 account, follow the âForgotten your username or passwordâ steps on the My O2 sign in page. If itâs not a technical issue you need help with then weâre here to support you on. Welcome to the community and thanks for taking the time to post your issue on the forums. Navigate to the My Apps tab and select Web Safe from the menu. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. I can look into doing this for you, I will send you a PM. Virgin Media states âWeb Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. com IMAP Server. So whether it's technical issues, hub problems or you need support, weâll help you with our complete set of general help guides. You may want to start by seeing what your site report looks like using a tool like Blocked. 159. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. e. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Reply. VPN operates fine for use with : Virus Safe : Enabled. These are two settings â Virus Safe and Child Safe. Select the SPAM setting youâd like to use: Reject All Spam messages. Open Advanced settings. Manage Your. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Joining in. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Iâm sorry to hear of the issues that youâre having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. We think itâs a great way for you to control what your kids see on the web. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. please try again and on the app it just goes to a pagew that does not load. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. If you havenât changed your password, the default one is placed on the bottom of the router. 1. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Web Safe is not automatically turned on for customers who joined before this date. 48. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1. If you changed the computer's network settings to use any Public DNS does that re-gain access. This video is about how to use any website that has been blocked by Virgin Media. Open a new account or log in to your virgin Media account using your email address and password. If you donât have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. I'm going to send you a private message, so we can look into this for you. Afterward, click Apply and save your settings. 168. The VM forum team might be able to help. 1 technology, is designed to power the next-generation of connected devices â including modern smartphones. 220. How to turn on Child Safe. Open Advanced settings. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Virginmedia. . To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Click here to view more details on content filters from Virgin Mediaâs Web Safe. You can change this by clicking on the toggle to switch on or off when needed. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile packageâs minutes. imap. Reply. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 67. 4. Select the SPAM setting youâd like to use: Reject All Spam messages. Access Virgin Media router settings in modem-only mode. For best protection, we recommend using Virgin Media Internet Security and Web Safe. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls.